Shipping Policy

All orders are processed within 3-4 weeks (excluding weekends and holidays) after receiving your order confirmation email. Each product is made to order unless stated on the product page therefore processing time will vary. An email notification will be sent when your order has shipped.  Most postal orders take up to 10 days, but some can take 14+ days due to COVID delays.

I offer no guarantees on quoted shipping times, which are out of my control.

If you require your order by a specific date, please reach out before ordering so I can look at options available.

North American Shipping Rates

Flat rate shipping:
Canada $10 for orders under $50
US $15 for orders under $50

Free Shipping:
All North American orders over $50 

Vancouver pickup

You can skip the shipping fees with free local pickup at our studio. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-4 weeks. I will send you an email when your order is ready along with instructions. 

International Shipping

Flat rate shipping:
$20 for small parcel tracked
$50 for large parcel tracked

If purchasing multiple items combined shipping is automatically calculated at checkout.
Examples:
2x keychains +1x wallet = $20 shipping
1x wallet + 1x Bonita back pack = $60 shipping

Small parcel products:
Keychains, wallets, tassels, coasters, small bags (Little Ellie and Camilla)

Large parcel products:
All bags and large accessories (excluding Little Ellie and Camilla)

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. MAMEYO Goods is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from me which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Please note: if your order contains only greeting card(s), it will be sent via Lettermail without tracking.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact at hello@mameyogoods.com with your name and order number, and I will look into it for you

Sustainable Packaging

MAMEYO is committed to packaging our leather goods in sustainable packaging wherever possible. This includes re purposing existing packaging including boxes, bubble wrap and some bubble mailers. New packaging is either made from a percentage of recycled content or can be reused/recycled.

sustainable packaging  

 

 

 

 

Refunds, returns, and exchanges

MAMEYO accepts returns up to 14 days after delivery, if the item is unused and in its original condition, and I will refund the full order amount minus the shipping costs for the return. Please note that all sale items and custom (including personalised) items are final sale.

In the event that your order arrives damaged in any way, please email me as soon as possible at hello@mameyogoods.com with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact at hello@mameyogoods.com