Free shipping for Canadian orders $175+ and US orders $225+Vancouver pickup available Free shipping for Canadian orders $175+ and US orders $225+ Vancouver pickup available

FAQ

 

DO YOU OFFER INTERNATIONAL SHIPPING?

At the moment shipping for Canada and US orders are calculated at checkout. If you are ordering internationally please contact us for a shipping quote before making your order.  

 

WHEN WILL MY ORDER BE SHIPPED?

All orders are made to order. Please allow up to 2 weeks for your product to be hand made. Orders are shipped from Vancouver, Canada and a tracking number will be sent to you when your item(s) has shipped.

Orders outside of Canada may be subject to customs charges. The customer must pay for these charges at time of delivery.

 

DO YOU OFFER RETURNS?

Since MAMEYO Goods are made to order, we do not accept returns.
However, we do have a 24-hour cancellation period from time of order.  

 

I LIVE IN VANCOUVER, CAN I PICK UP MY ORDER?

Yes! Our studio is located near Joyce Collingwood Skytrain Station.    

Please use code: LOCAL to remove shipping.
We will get in touch with suitable timing for pick up.

 

I HAVE AN IDEA, CAN YOU MAKE IT?

We are always up for a challenge - big or small. 
Send us a note and we can chat

 

HOW DO I CARE FOR MY LEATHER?

Please see our product care page 

 

QUALITY GUARANTEE

We take pride in the quality of our leather goods. If, for any reason, you have a problem with a product please contact us.