I have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and the receipt for proof of purchase.
To start a return, you can contact me at firstname.lastname@example.org Return shipping is the duty of the customer.
Damages and issues
Please inspect your order upon arrival and contact me immediately if the item is defective, damaged or if you receive the wrong item. I address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Exceptions / non-returnable items
Custom products ie. special orders or personalised items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on sale items (including any purchases made with a promo code) or gift cards.
I will notify you once I’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact me if you have any return questions at email@example.com